SHIPPING & RETURNS
Shipping Policy
We ship worldwide - costs will be calculcated during your check-out process. (Please note, all custom duties and/or import taxes that may apply for shipping is the responsibility of our international customer.) Dispatches from Ibiza, Spain.
Please allow a 2-3 weeks for shipping. As express shipping is more harmful on our planet than standard, we aim to use standard shipping where possible.
We are a nomadic studio with a small team, currently shipping from a rural island in Spain, in the process of establishing the best streamlines for getting our unique pieces to you in the best way, so bear with us in this growing phase.
Return & Exchange Policy
It is important to us that you love every item in your order so if something doesn’t work for you we offer returns & exchanges within 21 days of purchase.
Returned items must be unworn, unwashed, and free of marks and odors in the original protective packaging.
Please be mindful when trying the items, keeping them free of deodorant, makeup, perfumes, and other odors.
Pundela Studio reserves the right to deny any return that does not comply with our policy (it is extremely rare). Denied returns will be shipped back to the customer.
Return process & guidelines
You can initiate a return by replying to your order confirmation or emailing studio@pundela.com and tell us the items you'd like to exchange and we will provide you with an address to ship the return to. We are a small studio, just getting off our feet, and so for now the return shipping is at the cost and handling of our customers. Please carefully pack the items so they will not be damaged in transit.
Refunds are processed within 5 business days of receiving the goods back.